New version!

QFlow New 5.3 Version / Nueva versión 5.3

Mastering ISO 9001: Strategies for successful implementation and certification

Discover the power of process automation!
Try Qflow now and automate your business processes.

Published by

Agustina Brañas

Business Analyst

Helping our clients maximize the use of Qflow to meet their needs and achieve higher performance in their processes.


ISO 9001 is an international standard that presents the requirements for a quality management system (QMS). A QMS is a set of procedures, policies, and processes organizations follow to meet customers' expectations and deliver consistent quality.

ISO 9001 provides a framework for quality management with a primary focus on meeting customer quality requirements and expectations. It is the most popular standard in the ISO 9000 series, certified by over one million organizations in over 160 countries.

ISO 9001 applies to almost any organization, no matter its type, size, or sector. Therefore, if your organization also aims to ensure compliance with ISO 9001 standards, this guide is for you.

Fundamentals of the ISO 9001 Standard

ISO 9001 offers a process-oriented approach to documenting and reviewing the procedures, structure, and responsibilities in an organization required to ensure quality management. So, let's now dive deep into its key principles and requirements.

Key principles of ISO 9001

The ISO 9001 standard is based on seven key quality management principles that assist in implementing and maintaining a QMS. These seven principles are as follows:

  1. Customer Focus: The organization should ensure that quality management focuses on fulfilling and exceeding customer expectations by delivering more value, ensuring effective communication, and measuring customer satisfaction.
  2. Leadership: The higher management (leaders) of an organization should set and communicate clear missions, policies, processes, and strategies. They should build a quality culture and recognize/reward employees' contributions.
  3. Commitment of People: The organization should make employees well-educated about their contribution to quality management. They should be empowered and engaged to emphasize and promote quality culture.
  4. Process-based Approach: The organization should manage its activities through a series of interrelated processes to deliver value to customers and other interested parties. This requires defining objectives clearly and creating formal processes.
  5. Evidence for Decision Making: The organization should emphasize evidence-based decision-making to assess the performance of processes better and maximize operational efficiency.
  6. Continuous Improvement: The organization should enforce a culture of continuous improvement to maintain competitiveness and customer satisfaction.
  7. Relationship with Interested Third Parties: The organization must manage the relationship with third parties effectively to optimize its performance and create value for all.

Basic requirements of the ISO 9001 Standard

The basic requirements of the ISO 9001 standard revolve around establishing, monitoring, and improving the quality management system (QMS). So, the basic requirements of the standard can be briefed in the below points:

  • Properly understand the ISO 9001 standard by the senior management, employees, and concerned parties.
  • Determine internal/external factors and the needs/expectations of interested parties related to QMS.
  • Perform a gap analysis between the organization's existing QMS and the ISO 9001 standard.
  • Set the scope and boundaries of QMS.
  • Documenting processes and procedures.
  • Ensure adequate resources (infrastructure, human, financial).
  • Implement QMS processes.
  • Monitor and measure performance.
  • Continual improvement.

These basic requirements are the main building blocks for compliance with the ISO 9001 standard and effective QMS.

Structure of the ISO 9001 Standard

The structure of the ISO 9001 standard is based on the process approach, which implies that the organization should manage its activities through a series of interrelated processes.

It comprises 10 sections (clauses) and follows a Plan-Do-Check-Act (PDCA) cycle to ensure continual improvement. The first three clauses (0-3) are introductory, while the remaining seven specify the requirements of the QMS.

Below is a quick overview of all the sections (clauses) that make up the ISO 9001 standard:

Clause 0: Introduction

It presents the principles of QMS, its implementation advantages, risk-based thinking, process approach, and the Plan-Do-Check-Act (PDCA) cycle.

Clause 1: Scope

It presents the objectives (fundamental goals) of QMS in general.

Clause 2: Normative references

It presents the terms and references used in the standard.

Clause 3: Terms and definitions

It presents the essential concepts, phrases, and terminology used in the standard.

Clause 4: Context of the organization

It requires the organization to determine internal/external factors and the needs/expectations of interested parties related to QMS. It also requires the organization to determine the scope and boundaries of its QMS.

Clause 5: Leadership and commitment

It presents the requirements for top management of the organization. It requires the top management to develop quality policies, set responsibilities and authorities, and promote a customer-focused culture.

Clause 6: Planning

It requires the organization to plan the actions to handle risks and opportunities associated with QMS.

Clause 7: Support & resource management

It requires the organization to determine and provide all the required resources for QMS, such as infrastructure, human resources, work environment, necessary organizational knowledge, etc.

Clause 8: Operational planning and control

It necessitates the establishment of a quality management system within the company. Entails organizing, creating, and putting into action the procedures for its goods and services. It also entails following external procedures' quality requirements. Controlling nonconforming outputs and taking the necessary steps are also necessary.

Clause 9: Performance evaluation

It requires the organization to monitor, evaluate, and analyze the performance of QMS using data or appropriate tools and identify opportunities for improvement.

Clause 10: Improvement actions

It requires the organization to improve its QMS by mitigating risks, benefiting opportunities, and improving customer satisfaction.

All the above clauses make up the structure of the ISO 9001 standard. For organizations to ensure compliance with ISO 9001, they must fulfill the requirements mentioned under clauses 4-10.

How to implement ISO 9001

The implementation of ISO 9001 involves a series of steps, as follows:

Step 1. Get senior Management Support

ISO 9001 implementation is only possible if the organization's senior management shows commitment and support. So, the first step is to involve the senior management. They must understand the benefits of ISO 9001 and provide the required resources.

Step 2. Familiarize with ISO 9001 Standard and its requirements

The next step is for implementers to properly understand the ISO 9001 standard. They must understand its structure, principles, clauses, and requirements specific to their organization.

Step 3. Perform a gap analysis

After a thorough understanding, the next step is to perform the gap analysis. This involves identifying the gaps between the ISO 9001 requirements and the organization's existing practices.

This step also involves getting customer and supplier feedback on the current quality management. You can get their feedback using surveys, reviews, audits, interviews, etc.

Step 4. Assign roles and responsibilities

Now, it is time to create a dedicated implementation team. The team should be cross-functional, involving members from different departments that are linked with quality management. There should be a team leader, and the roles and responsibilities should be assigned properly. After this step, the team will be responsible for planning, executing, monitoring, and reviewing the implementation process.

Step 5. Set the scope and boundaries of QMS

The team should now define the scope and boundaries of QMS. It should identify internal/external quality issues to tackle, review the products/services and the processes involved, and specify the extent and limits of QMS.

Step 6. Documentation of QMS policies/processes

Before implementation of QMS, the team should document the QMS objectives, policies, and processes. The documentation should incorporate all the minor to major details of QMS, including scope/boundaries, quality policy, objectives, etc.

Step 7. Implementation of QMS Processes

This is the crucial step, as the organization is going to implement the QMS based on the plans, policies, and objectives specified in the documentation. The implementation should be across all departments and processes that are linked to quality management.

Step 8. Monitor and measure performance

The team should regularly monitor and measure the performance of QMS to ensure it remains effective. For that, the team can set key performance indicators (KPIs) and metrics and evaluate the performance accordingly.

Step 9. Go for certification

Once the QMS has remained operational for 3-6 months, the organization can begin the ISO 9001 certification process. So, the accredited auditor will evaluate the QMS. If everything is in accordance with the ISO 9001 standard, your organization will be granted the certification (more on this is explained later).

Step 10. Continuous improvement of QMS

QMS requires continuous improvements due to changing customer requirements, technological advancements, and market conditions. Therefore, the last step, and the recurring one, is to ensure continuous improvement of QMS.

Important considerations during the ISO 9001 Implementation process

ISO 9001 implementation requires commitment and focus from all the departments within an organization to ensure compliance. Other than following the steps discussed above, below are a few important considerations to know during the implementation process:

  • ISO 9001 implementation is not a one-time thing. It is a continuous process that needs regular review and upgrades to remain effective with the changing conditions.
  • ISO 9001 is an adaptable framework that an organization can customize based on its specific needs. The standard serves more as a guide to set up an effective quality management system.
  • ISO 9001 implementation requires everyone's participation, from higher management and employees to external parties.
  • ISO 9001 success is only possible if the organization fosters a quality and customer-focused culture.
  • ISO 9001 implementation is not a cost but an investment that can lead to significant ROI and enhanced organizational performance and efficiency.

Overall, think of ISO 9001 as an opportunity for an organization to improve its efficiency and competitiveness, powered through customer satisfaction and brand reputation.

ISO 9001 audits and certification

To get the ISO 9001 compliance certificate, you must get your organization's system audited by an independent organization, which requires a visit of an auditor to your organization.

The ISO 9001 audit and certification process can be laid down in five steps as follows:

Stage 1 audit

The ISO 9001 audit process begins with the Stage 1 Audit. It involves two main purposes, i.e., you have the quality management system in place that is ready for audit. Secondly, it helps the audit body validate the scope of activity and plan the Stage 2 Audit accordingly. Simply put, the State 1 ISO 9001 audit is a desktop review of QMS.

Stage 2 audit

The next step is the Stage 2 Audit. It begins with a quick audit of documentation, and then it focuses on auditing the operational aspects of the organization. In this step, the auditor will do a thorough assessment of the organization's QMS. The auditor will also interact with the team to evaluate their understanding of ISO 9001 policies.

Receive certificate

If the Stage 2 Audit is completed successfully, the auditor will recommend your organization for certification of ISO 9001. The recommendation report is sent to the Certification Body, where the CB Technical Committee will inspect the report and ensure all the checks are made. The approval may take 2-12 weeks.

Surveillance audits

The fourth step is the Surveillance Audit, which inspects the updates on the QMS. It can be carried out after 9 or 12 months, depending on the Certification Body.

Recertification audits

The last step in the ISO 9001 audit process is the Recertification Audit, which performs a longer system view and inspects what the organization has progressed during the three years of operating under the ISO 9001 QMS.

If the audit is successful, the certification is re-issued for the next three years, while the Surveillance Audit will begin again. In short, the last two steps of the ISO 9001 audit process will be recurring to retain the certification.

Benefits of ISO 9001

Getting ISO 9001 certification brings many benefits to an organization. The key benefits include:

  • Higher customer satisfaction
  • Consistent product/service quality
  • Integration of internal procedures and policies
  • Streamlined business processes
  • Improved company reputation
  • Customer focus processes
  • Continuous improvement culture

In short, the ISO 9001 standard provides a framework for an organization to enforce an ever-improving quality management system and achieve operational efficiency.

Relationship between ISO 9001 and process management

Process management is a management approach that emphasizes identifying, modeling, executing, monitoring, and improving processes within an organization. Simply put, it aims to optimize the performance of the processes by increasing efficiency, eliminating waste, and enhancing customer satisfaction.

The relationship between ISO 9001 and process management is that they both are deeply intertwined. ISO 9001 acts as a framework that assists in aligning the goals and principles of process management. It provides a structured approach to quality management, which necessitates the importance of well-defined processes within an organization.

On the other hand, process management provides the methodology to maintain compliance with the requirements of the ISO 9001 standard. Therefore, combining the ISO 9001 standard with process management approaches leads to improved customer satisfaction, quality consistency, better compliance, and continuous improvement.


The ISO 9001 standard serves as a fundamental pillar for steering structured quality management. A successful implementation of this standard not only ensures process consistency but also fosters continuous improvement and a dedicated commitment to customer satisfaction. Consequently, obtaining ISO 9001 certification stands as a crucial recommendation for organizations aiming to enhance their Quality Management System and reach a higher level of operational excellence.

Discover the power of process automation!
Try Qflow now and automate your business processes.
Share this post!
Send your questions through our contact form.

Terms and Conditions

1st Background

  1. 1.1. ITX S.A.- (hereinafter "URUDATA SOFTWARE") is a company with large experience at regional level, providing quality solutions that make its customers more competitive and efficient.
  2. 1.2. It is the exclusive and sole owner of all intellectual property rights to the software called“Qflow Cloud” (hereinafter the “Software”), as well as all material related to it.
  3. 1.3. The “Software” is a web-based BPM (Business Process Management) tool that allows modeling company's business processes and integrating people and information systems through a workflow. The whole operation of the tool oversees the client, whether it is modeling, execution and control of its processes.
  4. 1.4. This document establishes the terms and conditions that will be applicable to all "Clients" who use the "Software" in any way, under any of their contracting options.
  5. 1.5. The use of the "Software" implies full knowledge and acceptance of these terms and conditions, as well as the decisions that "URUDATA SOFTWARE" adopts according to law on any unforeseen issue, without prejudice to specific conditions that the parties could expressly agree and write.
  6. 1.6. The "Client" must make sure to read and understand the scope of this document and have the necessary legal capacity to contract, either on their own behalf or on behalf of a legal person.
  7. 1.7. "URUDATA SOFTWARE" does not guarantee that the "Software" works without interruptions, meets the expectations or functionalities that the "Client" requires. The "Software" is licensed "as it is", according to the terms and conditions that are established, without providing any guarantee of utility or aptitude to achieve certain purposes, being the exclusive responsibility of the "Client" to know the scope, aptitudes and functionalities of the "Software".

1nd Definitions

For the purposes of these terms and conditions, the expressions detailed will have the following meanings:

  • “Client”: Natural or Legal Persons who have carried out the process of acquiring the "SaaS" license of the "Software", according to the regulation of these terms and conditions.
  • “Software or Qflow Cloud”: Refers indistinctly to the computer system exclusively owned by "URUDATA SOFTWARE" that can only be used through an Internet connection.
  • “SaaS mode”: Refers to the license of use granted to the "Client" on the "Software", together with maintenance services and data hosting in cloud services, according to what is detailed in the document and the subscription process.
  • “Host / Server / Hosting”: Refers to the web service that provides computing and database capacity on cloud servers, with a scalable size.
  • “Base Software”: Refers to the different and necessary computer programs for the "Software" to work correctly.
  • “Parties”: Refers to the appearing parties jointly named.

3rd SaaS Mode

  1. 3.1. For the price that the parties agree during the subscription process, "URUDATA SOFTWARE" will grant the "Client" the following rights and services:
  2. 3.1.1. License of Use of the modules of the "Software" that the parties agree.
  3. 3.1.2. Data Hosting Services.
  4. 3.1.3. Versions Updates.
  5. 3.2. Support and Maintenance Services, as well as Training, are not included in these Terms & Conditions, and may be contracted independently by the "Client". The rights and services will be provided under the terms, conditions and scope determined in these terms and conditions and in accordance with the specifications established in the subscription process, according to the various options that "URUDATA SOFTWARE" establishes.

4th Use license

  1. 4.1. The license granted on the "Software" is a temporary license, conditional on the payment of the price, non-exclusive, non-transferable, limited in the benefits and specifications of the "Contracted Plan".
  2. 4.2. The license to use the "Software" will be valid during the period that the "Client" pays in a timely manner the price established between the parties.
  3. 4.3. The "Contracted Plan" by the "Client" will determine the number of users, number of execution points, necessary storage and any other specification referring to the scope of the license of use granted, without prejudice to the provisions of this document.
  4. 4.4. "URUDATA SOFTWARE” reserves all rights not explicitly assigned or authorized. The license will be terminated by right in case of non-payment of the price.
  5. 4.5. The "Client" may not give this License in any way and must use the "Software" for its own legitimate purposes. They may not modify, copy, adapt, reproduce, disassemble, decompile, translate, or reverse engineer the Software.
  6. 4.6. The "Client" must ensure that the usernames and passwords required to access the "Software" are secure, confidential and exclusively in their possession. The "Licensor" will not be responsible for the loss or alteration of data in the system.
  7. 4.7. The "Client" is expressly prohibited from:
  8. 4.7.1. Attempt to violate the security or integrity of the “Software”, networks or services and complementary systems of third parties.
  9. 4.7.2. Use the "Software" in any way that may affect its functionalities or those of other complementary products or services; as well as those of other “Clients”.
  10. 4.7.3. Attempt to gain unauthorized access to materials, systems or resources other than those with which you have contracted.
  11. 4.7.4. Transmit or add into the “Software” files that may damage devices or that contain material that is offensive or violates regulations.

5th Maintenance and Support

    1. 5.1. During the term of the contract "URUDATA SOFTWARE" will provide the "Client" with support and maintenance according to the contracted Plan, without prejudice to not being obliged to any specific response time.
    2. 5.2. The support and maintenance service implies responding to the "incidents" notified by the "Client" regarding anomalies detected in the use of the "Software" or lack of knowledge for its use. This does not imply in any way the customization of the "Software", the advice or necessary modifications so that the "Software" is compatible or interconnected with "Systems" or "Hardware" of the "Client" and that are different from those established in the technical specifications for the correct operation of the “Software”.
    3. 5.3. The "Client" may report incidents and request support according to the contracted Plan, always through "Users" previously registered in the system.
    4. 5.4. "URUDATA SOFTWARE" will be the one who categorizes the reported incidents and will have the power, at its sole discretion, to determine whether the reported incidents are incidents subject to support and may reject the requests. Incidents will be considered resolved upon notification that a permanent or temporary solution has been established. Support service hours will be Monday to Friday from 9 a.m. to 6 p.m., on business days in the Oriental Republic of Uruguay (UTC -3).
    5. 5.5. Requests for an explanation of the use of the "Software" will not be considered an "incident".
    6. 5.6. Incidents will not be subject to treatment if their cause is related to elements unrelated to the "Software", such as connectivity, network, operating systems, browsers or any other dysfunctional factor caused by a "Base System", unrelated to the "Software", or any other “hardware” or “connectivity” reason.
    7. 5.7. In case of technical problems, the "Client" must make all reasonable efforts to investigate and diagnose the problems before reporting them. To use the support service, the "Client" must be subscribed to it, be up to date with payments and communicate by the following means and in order of priority.

Online Support: Entering the query from the same application.
Email Support:

6th Data Hosting

  1. 6.1. The "Software" provides its functionalities from the "cloud", this implies that the "Client" will be able to access remotely from any computer with Internet access that meets the technical specifications.
  2. 6.2. All information uploaded by the "Client" to the "Software" is its exclusive property and responsibility. "URUDATA SOFTWARE" will not control, manipulate or observe in any way the information that the "Client" uploads to the "Software", except that it is necessary for the fulfillment of its contractual obligations.
  3. 6.3. The "Client" may at any time generate reports with the information loaded in the "Software".
  4. 6.4. "URUDATA SOFTWARE” will not be responsible for the total or partial, transitory or definitive loss of data or hosted information, except when acting with intent or gross negligence.
  5. 6.5. "URUDATA SOFTWARE" states that the cloud hosting services provided by "Microsoft Azure" are used and that it transfers its terms and conditions to the "Client", who accepts ( Any contingency or eventuality of any nature that causes damage to the "Client" that is motivated by failures, alterations or modifications of the services provided by "Microsoft Azure" will not be the responsibility of "URUDATA SOFTWARE", being beyond its will and impossible to control, therefore, they will not be attributable in any way.
  6. 6.6. "URUDATA SOFTWARE" may at any time change the "host" service provider to a different one, which must have -at least- similar technical, availability and security characteristics.
  7. 6.7. The "Client" has the right to upload data up to the maximum that has been contracted during the subscription process.

7th Versions Updates

During the period that the contract is in force, the "Client" will receive the new versions of the "software" that are released by "URUDATA SOFTWARE", with the same rights as those established in the "FOURTH" Clause, being these Terms and conditions fully applicable.

8th Price, payment method and billing

  1. 8.1. When the "Client" subscribes, they will make the payment through the methods available.
  2. 8.2. "URUDATA SOFTWARE" will completely and irremediably destroy all the information that was in the "Software" within a period of 30 calendar days since the "Client" failed to pay the price.
  3. 8.3. "URUDATA SOFTWARE" will issue an invoice at the time of contracting for the agreed period and the amount corresponding to the contracted Plan, which will be sent to the "Client" within the following 15 days.
  4. 8.4. The invoices will be sent according to the contact and billing information provided by the "Client", who will be responsible for keeping this information updated.
  5. 8.5. The invoice corresponding to the services will be sent to the "Client" according to the contracted period. If no automatic debit payment was chosen, the “Client” must make the payment for the services in advance within the first 10 days of the payment month or on the due date established in the invoice if it is later than the first one.
  6. 8.6. The non-payment of invoices in a timely manner will suspend the access to the "Software" until the debt is canceled.
  7. 8.7. The price may be adjusted by "Urudata Software" at any time, having the "Client" the option to cancel the contract from the start period of the new price.
  8. 8.8. At any time, the "client" may request to change to a higher plan than the one they have contracted. Without prejudice to this, once the "client" exceeds the hired limit, "Urudata Software" will automatically block the access to the system.
  9. 8.9. At the end of the initial recruitment period, it will be automatically renewed by other equal periods.

9th Confidential information

  1. 9.1. All the information you receive or any of the Parties has access to, under or in relation to the relationship arising from this Contract, will be naturally confidential ("Confidential Information"). Such confidential information may not be disclosed, published, disseminated or used in any way by the receiving party without the express authorization of the other party.
  2. 9.2. The receiving party must protect confidential information from the informant party, with the same degree of care and confidentiality with which it protects its own confidential information.
  3. 9.3. These Terms and Conditions do not impose any obligation to any of the Parties, in relation to the confidential information of the other Party that the recipient can establish by sufficient legal evidence, in any of the following cases:
  4. 9.3.1. It was in its possession or was legitimately known by the receiving party from the informant party before receiving it that there was no obligation to maintain its confidentiality.
  5. 9.3.2. The information was in the public domain, without violating the provisions of this contract.
  6. 9.3.3. It was obtained in good faith by the receiving part of a third party, with the right to disclose it and without the obligation of confidentiality.
  7. 9.3.4. Its disclosure is required in accordance with the applicable laws, in understanding that the receiving party notifies the informant party of said requirement before the diffusion, and provided that the receiving party makes diligent efforts to limit said diffusion.
  8. 9.3.5. Its disclosure is required in accordance with the applicable laws, in understanding that the receiving party notifies the informant party of said requirement before the diffusion, and provided that the receiving party makes diligent efforts to limit said diffusion.
  9. 9.4. The receiving party will not obtain, by virtue of this Agreement, the rights of ownership or participation of any part of the confidential information of the owner or informant party.
  10. 9.5. 9The personal information, obtained by any of the parties for the execution of the contract that links them, can only be used for the fulfillment of the object, cannot be assigned or disclosed to third parties under any title. In this respect, all personal information to which they have access or intervene at any phase of personal data processing, they must act cautiously and confidentiality about them, applying strictly professional secrecy.
  11. 9.6. When the contract is ended, each party must destroy completely the information or personal information that would have obtained from the other party during the contract. Each party will be the only responsible for safeguarding their own data.

10th Responsibilities

  1. 10.1. "URUDATA SOFTWARE" will keep the "Client" harmless for any conflict or contingency that arises as a result of intellectual property claims related to the "Software". In this regard, "URUDATA SOFTWARE" will be responsible for claims based on intellectual property conflicts, doing its utmost to keep the "Client" unaware of these conflicts and if this is not possible, it is obliged to face all costs and costs that it must bear as a result of the claim.
  2. 10.2. "URUDATA SOFTWARE" will only be responsible for omissions, delays or errors in its "Systems" or services as long as they are entirely attributable to it and not when there are other external factors, caused or linked to the "Client" or other third parties that cause that omission, error or delay.
  3. 10.3. “URUDATA SOFTWARE” limits its own accountability, for any concept, up to the amount that it has received in the last three months of the contract. The "Client" contracts having full knowledge of this accountability limitation.
  4. 10.4. The "Client" is solely responsible for the content loaded in the "Software", "URUDATA SOFTWARE" does not know or control the loaded content. The "Client" certifies that all the content that it loads and manages in the "Software" is of a legal nature and does not violate rights or regulations.

11th Personal information

  1. 11.1. It is stated that eventually "URUDATA SOFTWARE" may host personal data that the "Client" owns or is in charge of processing, but "URUDATA SOFTWARE" will not treat any personal data in any way or control or process any personal data that the "Clients" load.
  2. 11.2. It is the sole responsibility of the "Clients" to verify compliance with the personal data protection regulations.

12th Completion

  1. 12.1. "URUDATA SOFTWARE" may terminate this contract with prior notice to the counterparty at least 90 days in advance.
  2. 12.2. The "Client" may cancel the account at any time, by communicating it reliably to "URUDATA SOFTWARE”.
  3. 12.3. After the contract expires, the data will be kept for the maximum period of ninety (90) days, after which it will be deleted. The client can request the export of the information free of charge within the first 90 days.
  4. 12.4. "URUDATA SOFTWARE" will not refund the paid price paid for the services, except that the early termination of the contract has been arranged by "URUDATA SOFTWARE”.
  5. 12.5. Either party may terminate the contract if there are serious breaches by the other party of the main obligations arising from the contract or repeated breach of secondary obligations. Failure to pay the price is considered a serious breach and therefore the license of use will be suspended.
  6. 12.6. If the "Client" breaches any of its obligations, "URUDATA" may, at its sole discretion, terminate or suspend the contract and prevent access to the "Software" and information.
  7. 12.7. At the end of this contract, the "Client" will continue to be responsible for any debt acquired whose payment date is before or after the date of termination of the agreement.

13th Notifications and communications

  1. 13.1. The parties will consider valid the notifications made to the respective emails; in “Qflow Cloud” notification system or at the physical addresses established in the subscription process.
  2. 13.2. Any notification will also be considered valid if an acknowledgment of receipt is obtained from the other party, granted by a person with sufficient representation power for such purposes.
  3. 13.3. The "Client" agrees to use the various means of communication implemented by "URUDATA SOFTWARE” and must refrain from using them to disseminate material not related to the legitimate use of the "Software".
  4. 13.4. "URUDATA SOFTWARE" may not receive the communications that are made to it without verifying the corresponding acknowledgment of receipt or similar proof of receipt.

14th Jurisdiction

This Agreement will be governed by the stipulations contained in this document and the applicable law will be that of the Oriental Republic of Uruguay.

15th Modifications

  1. 15.1. These Terms and Conditions may be modified by "URUDATA SOFTWARE" at any time, the modification being valid from the second business day on which the new terms have been notified in the “Qflow Cloud” notification system.
  2. 15.2. Once the modification of these Terms and Conditions of Use or the price of the service has been notified, the "Client" may, within 5 calendar days from the notification, express their willingness to terminate the contract. This termination will not give rise to any liability for the parties, nor will it give the right to any reimbursement of payments already done.

16th Use of ChatGPT Service by Our Artificial Intelligence Assistant

  1. 16. 1. The artificial intelligence assistant, available starting from version 5.3 of Qflow, uses the ChatGPT service for generating process flows. 
  2. 16.2. The user acknowledges and agrees that: 
  • a. When using the artificial intelligence assistant, they accept the terms and conditions stipulated by OpenAI for the ChatGPT service: 
  • b. Although we have validated the accuracy and usefulness of the responses generated by ChatGPT, we cannot guarantee the accuracy, completeness, or suitability of such responses for specific purposes.   
  • c. The use of the artificial intelligence assistant, including the ChatGPT service, is the responsibility of each user. Under no circumstances shall "URUDATA SOFTWARE" be liable for any damages of any kind arising from the use or inability to use this functionality or the ChatGPT service. 


The License Maintenance service is provided to the customer by URUDATA SOFTWARE (ITX S.A.), located at Canelones 1370, 2nd floor, Montevideo, Uruguay.

It is a condition for this service that the client has acquired original licenses of Urudata products and since then has had this service without temporary interruptions. This service is carried out so that the licensed software can be adapted to the new technical requirements and to the advances in the development of the software, for such reason it covers the totality of the licensed software, not admitting partial licenses of any type.

Framework: Within the framework of this service, Urudata provides the Client with all update patches of the licensed software for which the service is contracted that are developed by Urudata within 2 years of the release of the version of the licensed software.

To that effect, the Client shall communicate to Urudata its interest in being provided with the update patches that have been developed no less than 20 days in advance.

Urudata guarantees the existence of update patches for the licensed software up to 2 years after the release of the version to the market, being absolutely irrelevant the moment in which the respective license was granted.

Upon expiration of the 2 years after the release of the licensed software version, Urudata shall have no obligation to continue developing or providing update patches.

Option for new versions: In the event that Urudata develops new versions of the licensed software, the Client shall have the right to substitute the licensed software for the new versions, free of charge, except for any consulting fees that the Client may decide to hire. For such purposes, the Client shall request Urudata to provide the new version of the licensed software no less than 20 days in advance.

When the Client chooses to use the new version of the licensed software, Urudata shall not be obliged to provide upgrade patches for the previous versions, but shall be obliged to provide upgrade patches for the "new version of the licensed software".

Urudata guarantees the existence of update patches of the new version of the licensed software up to 2 years after its release, being absolutely irrelevant the moment in which the licensed software was chosen to be replaced by the new version of the licensed software.

Upon expiration of the 2 years after the release of the new version of the licensed software, Urudata shall have no obligation to continue to develop or provide upgrade patches.

Use of Software: The Client may use the licensed software, plus upgrade patches or, if applicable, the new version of the licensed software and/or its upgrade patches, only under the licensed conditions, systems and number of users.

Implementation: The implementation service for the implementation of the upgrade patches of the licensed software, or as the case may be, the new version of the licensed software and/or its corresponding upgrade patches, is not included in this contract. All expenses and implementation fees that the customer decides to hire, will be charged to the Customer.

Term: This service has a duration of one year, or the term established in the commercial conditions of sale, if different from one year. The starting date is established in the agreed commercial terms.

Assessment of damages: The damages caused by breach of this contract shall never exceed the price established in the licenses granted to which this service refers.

In no case shall Urudata be liable for the malfunction of the software licensed or provided, which is caused by the misuse of the software by the Client and/or its employees or dependents and/or by the defects or impossibilities of the computer equipment available to the Client, or any infrastructure defect or conditions of the computer center that are inappropriate for the correct operation of the software.

🔗 Copy URL