Outlook

Introduction

The purpose of this manual is to detail how to configure and integrate Qflow with Outlook to enable interaction between both platforms, allowing the creation, updating, and cancellation of meetings in the calendar.

Outlook features the following actions:

Schedule meeting
Update meeting
Cancel meeting

See Actions to learn about the description and content of each one.

Prerequisites

A Microsoft account is required.

Application parameter

To establish the connection, it is necessary to have at least one application parameter (see Application Parameters) that allows communication between Qflow and Outlook. This field is used to configure the connector of a Service Task in Qflow. (see Connector Configuration from a Service Task)

To create an Outlook application parameter, the following steps are required, as detailed below.

Application parameter using OAuth

This type of application parameter requires signing in to the Outlook account from Qflow. This is done in the connector configuration by following the steps of the OAuth flow.

Once the above steps are completed, it will be possible to interact with Outlook from Qflow.

Actions

You can perform the following actions with Outlook:

Schedule meeting

This action allows you to schedule a meeting in the Outlook calendar. You must provide the start and end date and time of the meeting. Optionally, you can add other fields listed below. After creating the meeting, you receive a key that identifies the meeting in Outlook, allowing you to edit or cancel it later.

Table 2 Inputs
Input	Description
Start time	Required. Meeting start time.
End time	Required. End time of the meeting.
Subject	Subject of the email that will be sent to the attendees included in the meeting.
Attendees email	Email addresses of the meeting attendees
Location	Description of the location where the meeting will take place.
Create and add a Teams Meeting	If desired, by marking this parameter as true, a Microsoft Teams meeting is sent along with the appointment.
Content	Content of the email sent to the attendees with information about the meeting.

Table 3 Outputs
Output	Description
Meeting ID	Outlook meeting ID that allows editing or canceling it later.

Update meeting

This action allows you to update a meeting previously created in the Outlook calendar. You must provide the meeting ID. Optionally, you can add other fields listed below.

Table 4 Inputs
Input	Description
Meeting ID	Required. Meeting ID obtained when creating the meeting.
Start time	Start time of the meeting.
End time	End time of the meeting.
Subject	Subject of the email that will be sent to the attendees included in the meeting.
Attendees email	Email addresses of the meeting attendees
Location	Description of the location where the meeting will take place.
Create and add a Teams Meeting	If desired, by marking this parameter as true, a Microsoft Teams meeting is sent along with the appointment.
Content	Content of the email sent to the attendees with information about the meeting.

If the non-required parameters are not modified, they will retain the original information with which the meeting was created.

Cancel meeting

This action allows you to cancel a meeting previously created in the Outlook calendar. You must provide the meeting identifier. Optionally, you can add other fields listed below.

Table 5 Inputs
Input	Description
Meeting ID	Required. Organizer’s email address of the meeting to be canceled.
Comment	Comment informing the reason for canceling the meeting